FAQS

Where are your products from?

Our fulfillment centers are located in United States America, based on high-quality testing, with a wide range of purchasers.

Can I get a refund if I don't like the product?

Yes you can. As long as you return us within 30 days upon arrival of your product you can get a complete refund.

Are you trusted? How do I know if my private information is secure with you?

Absolutely! Yes, we are verified and trusted. We accept credit cards, PayPal, Apple Pay, etc. Also, we have a GUARANTEED safe check out. Our customer service makes refunds and other inquiries simple and hassle free, we want to ensure your purchase is amazing. When shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged. In fact, we only see the last 4 digits of your credit card. 

How do I track my package?

We provide our customers with a tracking number after their purchase has been processed which can be tracked through our website. Due note that it takes 3-7 days for the tracking information to be updated.

I did not get a tracking number, what do i do?

Once your order has been completely processed, we will email you a tracking number (typically within 3-4 days of your purchase). If you did not get a tracking number after 6 days of your order you can simply request yours via email (suadexshoes@gmail.com) and we will gladly provide you with one. 

The shipping cost of returning item(s) to our warehouse for an exchange or refund, is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you.It’s original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery -Do not send products to any address before contacting us, we will send you an address via E-mail.

HOW CAN I IMPROVE THE PROCESSING TIME OF MY ORDER AFTER-SALES PROBLEM?

It is worth noting that, in order to deal with your problem more conveniently and effectively, please take the initiative to inform your order number via support@suadexshoes.com; if you successfully return the shoes，be sure to send us your return tracking number so that we can track the logistics information, thank you very much!

MY SHOES WERE DAMAGED AT MY WORKPLACE, WHAT SHOULD I DO?

Different shoe fabrics are suitable for different workplaces. If you are in a harsh working environment, knitted fabric shoes are not suitable. It is more suitable for warehouses, workshop lines, supermarkets, auto repair shops, city squares, Wear in pastures, gardens and other environments; if you want to choose shoes that are more durable and suitable for your workplace (such as roofs, construction sites, factories, etc.), we highly recommend you to choose our high-top or low-top leather steel toe shoes or cloth Make frosted microfiber anti-smashing and anti-piercing labor insurance shoes, which will be more helpful for the service life of the shoes!

I HAVE PURCHASED SHOES ON AMAZON, BUT THE SERVICE TIME HAS EXCEEDED 30 DAYS, WHAT SHOULD I DO?

We are sorry, because the time limit for returning your shoes has exceeded our stipulated time, so you cannot return for a refund or exchange. We sincerely recommend that you choose to buy on our website again to meet your work needs. Thank you again for your support!

I AM A WHOLESALER OR AGENT COMPANY AND WANT TO BUY YOUR SHOES IN BULK, CAN YOU PROVIDE ME WITH THE MOQ AND QUOTATION?

Thank you for your trust in our brand, please let us know the specific quantity of shoes you want to order so that we can provide you with the best price.

I'M A SOCIAL MEDIA INFLUENCER AND I WANT TO CO-BRAND AN EVENT WITH YOUR BRAND OR COLLABORATE WITH YOU, WHAT SHOULD I DO?

In order for our follow-up cooperation to go smoothly, please send us the homepage link of your social media account, such as INS, Twitter or Youtube or Facebook via support@suadexshoes.com, we would like to know more about the recent activity of your fans, thank you very much!

THERE ARE MANY COLLEAGUES IN MY WORKPLACE WHO NEED STEEL SHOES, CAN YOU SEND US A SAMPLE SHOE FOR US TO TEST AND USE, AND WE WILL CONSIDER SUBSEQUENT BULK PURCHASES, OKAY?

According to your question, our plan is as follows: you can buy a pair of shoes on our website, and make a video shooting test and explanation first, or post the real test after a week or two on social media. After that, you can send your account for us to check the fan interaction effect after your evaluation. We will judge whether there is further cooperation with you based on the activity of the fans. If the cooperation plan is determined later, we will put you in the Full refund of shoes purchased on our site or deduct the price of the shoes on your future orders! Thanks again for your attention!

I WANT TO ORDER SHOES AND HOPE THAT THEY WILL BE DELIVERED AT THE TIME I HAVE SPECIFIED, IS THAT POSSIBLE?

Sorry, during the current epidemic, we cannot guarantee that the goods you ordered will arrive at the time you need. Wish you a happy shopping!