Refund Policy

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please return your purchase in its original packaging within 30 days of the purchase date for an exchange or a full refund of the purchase price (excluding shipping and handling charges).

All returns and exchanges are subject to the following conditions:

1.The item(s) must be in new and unused condition, with all tags attached and original packaging included.

2.Any product that has been personalized, altered, or otherwise customized is not eligible for return or exchange.

3.Any products that appear to have been worn, washed, or altered in any way will be refused. The item(s) must be returned to our warehouse before the refund or exchange can be issued. The ability to fulfill exchange requests will be subject to the availability of products at the time at which the return is received for processing.

4.Gift cards and clearance items are final sale and cannot be returned or exchanged.

5.To initiate a return or exchange, please contact our customer service team at support@suadexshoes.com within 30 days of the purchase date. Our team will provide you with return instructions on how to proceed with your return or exchange.

Please note that return shipping costs are the responsibility of the customer, unless the item(s) received are defective or incorrect due to an error on our part. We recommend that you use a shipping method with tracking and insurance, as we are not responsible for lost or damaged packages during transit.

Once we receive your returned item(s), we will process your refund or exchange within 1-3 business days. Refunds will be issued to the original payment method used for the purchase.

If you have any questions about our return and exchange policy, please contact our customer service team at support@suadexshoes.com. Thank you for shopping.

How Do I Organise A Return?
If you’ve met the above requirements, you may submit a Return Request through our customer email: support@suadexshoes.com

How Long Will It Take To Process My Refund?
Once we receive your return, please allow 1-3 business days for your return to be processed at our warehouse. We’ll send you an email once our team has processed your refund.Your refund can only be credited back to the original payment method. Refunds for returns apply to the purchase price of the products only.

Are Returns Free?
The shipping cost of returning item(s) to our warehouse for an exchange or refund, is not covered or reimbursed by us. However, if you request an exchange, we will arrange the shipping of the new item to you.It’s original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery -Do not send products to any address before contacting us, we will send you an address via E-mail.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

It is worth noting that, in order to deal with your problem more conveniently and effectively, please take the initiative to inform your order number after contacting our after-sales mailbox; if you successfully return the shoes，be sure to send us your return tracking number so that we can track the logistics information, thank you very much!